At Cat Harness Australia, we want you and your cat to be completely satisfied with your purchase. If you're not, we offer a hassle-free 30-day return policy for eligible items, with refunds, exchanges or store credit available subject to the conditions below. Please ensure your item meets the conditions below for a successful return.

Uppapets products

All Uppapets products, including strollers, carriers and accessories, are excluded from Checkout+ and cannot be returned or exchanged through our Returns Portal. This applies even if Checkout+ was purchased with your order.

Returns, exchanges and warranty requests for Uppapets products purchased from Cat Harness Australia must be organised directly with our team by email on a case-by-case basis. Email support@catharnessaustralia.com.au with your order number, the product and the reason for your request, plus photos where relevant. Please contact us before sending anything back so we can review your request and confirm the return instructions and any applicable return shipping costs.

Checkout+ prepaid returns and the Returns Portal’s handling fee, instant exchange and store credit bonus do not apply to Uppapets products. If your order includes other eligible products, you may use the Returns Portal for those items; Uppapets requests must be handled separately by email.

This process does not limit your rights under the Australian Consumer Law or any other applicable consumer law, including your rights if a product is faulty, damaged or incorrect.

30 Day Satisfaction Guarantee

Our 30 Day Guarantee is here to reassure you that our harness will do what it promises (i.e. keeps them safe)! If you aren't happy, reach out to us on live chat or email support@catharnessaustralia.com.au.

Returns Made Easy
We want you (and your cat) to be happy. That’s why we offer returns for store credit, exchange or donation to a registered cat rescue within 30 days of delivery.

To start a return for eligible harnesses and leashes, please click the button below to go to our Returns Portal. For all Uppapets products, email support@catharnessaustralia.com.au instead, as explained above.

Start a Return

About Checkout+

Checkout+ offers extra peace of mind for eligible items in your order. All Uppapets products are excluded from Checkout+:

Checkout+ Pre-Paid Returns (Australia & NZ Only)

If you select this option at checkout, you’ll enjoy:

• Discounted Pre-Paid returns or exchanges on eligible items

If your order includes a mix of eligible and non-eligible items, only the eligible products can be returned through the Returns Portal. Uppapets products must be handled separately by email.

Bonus:
If you choose store credit over a refund, we’ll add a $5.00 AUD bonus to your credit! Our way of saying thanks for supporting small business.

Didn't select Checkout+?

No worries! You can still return eligible items within 30 days. However, a $10 AUD handling fee will apply to cover return shipping for our Australian and New Zealand Customers.

Eligibility

To be eligible for your return via the portal, your item must:

• Be in original, unused condition with original packaging
• Be free from fur, dirt, or damage
  
• Purchase via the Cat Harness Australia website, not in-store at a stockist or at in-person events such as; Cat Lovers Festival
• Shipping address must be in Australia or New Zealand

Please note:

• Only eligible harnesses and leashes can be returned or exchanged through the Returns Portal. Other items such as treats, brushes and backpacks are not eligible for portal returns. All Uppapets products are excluded from Checkout+ and the Returns Portal; please follow the Uppapets email process above.
• International customers must contact us directly via email or live chat to arrange a return
• Store Credits exclude shipping costs (customers without Checkout+)
• Returns outside Australia must be paid by the customer (customers without Checkout+)

Exceptions:

• No returns for personalised harnesses
• No returns on Sale items with a discount of 40% or more
• No returns for items purchased through a retailer (e.g. pet store)
• No returns for wholesale orders

Faulty / Warranty Claims

If any item you receive is faulty or damaged, please email support@catharnessaustralia.com.au as soon as possible with your order number, contact details, description of the issue, and photo if possible.

If the item is out of stock, we’ll offer an alternative, store credit or a full refund (including original shipping).