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Our Products

  • We created our signature Cat Harness after our cat Elsa escaped from every other harness we tried.

    Cats commonly escape by backing up, tucking their chin and slipping their elbows through the straps. Our jacket-style design uses wide neck and chest straps with high-strength Velcro® to help prevent this common back-out escape. The neck strap is too thick for their chin to pass through, and the chest strap is too wide for their elbow to make its way fully out.

    The D-ring is positioned over the spine, distributing lead pressure across the harness instead of pulling on your cat’s neck or throat.

    Our harness is designed to be a snug fit. This means, it should be difficult to put your finger between your cats body and the harness. Always make sure your cat can breath and is comfortable, but never loose enough that their chin can tuck and their paw can fit between the harness and their body.

  • Measure around your cat’s neck and chest with a soft measuring tape, then compare both measurements with our sizing guide. Choose your cat’s current measured size rather than estimating from their breed, age or weight alone.

    The harness should fit snugly enough that your cat cannot tuck their chin beneath the neck strap or squeeze an elbow through the gap around their body.

  • The Catventure Harness has a breathable 100% cotton outer main fabric and an undyed cotton lining that is gentle against your cat’s coat and skin.

    It also features high-strength Velcro® and a thick zinc-alloy D-ring secured to a sturdy polyester spine along the centre of the harness.

  • All Cat Harness Australia products are proudly designed in-house in the Illawarra region of NSW. Our original harness design has since grown into a range of colours and products created for cats and their families.

    To keep delivering high-quality products at an accessible price, our products are ethically and responsibly manufactured in China. Our manufacturing partner undergoes an annual independent social audit by amfori, covering areas such as working conditions, fair pay, environmental performance and responsible business practices. We also maintain regular communication and quality checks with the factory.

    We understand that where products are made matters to our customers, so we believe in being transparent. We remain committed to people, product quality, sustainability and protecting the natural environment, while continuing to explore viable opportunities for local manufacturing in Australia.

  • Our Catventure Harness has a 100% cotton outer main fabric and a soft, undyed cotton lining.

    Our Catventure Backpack uses durable technical man-made materials chosen to provide structure, ventilation, water resistance and a lighter carrying weight.

    Not every component is made from natural material, but we select each one for its safety, function and longevity.

  • The harness does not include a leash unless you purchase a Starter Pack that specifically lists one, Starter Packs only include the 1.5m matching leash.

    Standard and Retractable Catventure leashes are available separately.

  • No. The harness is made from breathable cotton and will absorb water if it becomes wet. It can be spot cleaned or gently hand washed in cold water and should be air dried in shade completely before use.

  • The Catventure Backpack uses lightweight technical materials selected for durability, structure and airflow. These include a water-resistant cationic outer, an easy-clean waterproof lining, heavy-duty PVC ventilation mesh, nylon webbing and premium YKK zips.

  • The Catventure Backpack was shaped by feedback from our community about cat backpacks they had tried around the world. We listened to the recurring frustrations, from sagging bases and poor ventilation to difficult entry points, insecure zips and a lack of privacy, and designed every detail to address a real pain point.

    It combines a structured no-sag frame with 360-degree mesh ventilation and open, mesh and blackout window modes, allowing you to adjust your cat’s visibility and privacy for greater comfort in different surroundings.

    It also includes multiple entry points, locking YKK zips designed to prevent curious claws from opening them, two adjustable internal safety tethers, a flippable summer-and-winter seat cushion, a car seatbelt loop and an included dust bag.

  • The backpack measures L40 × W26 × H49cm and has been tested to support cats weighing up to 14kg without sagging.

    Weight is only one part of finding a comfortable fit. Consider your cat’s height and body length, they should have enough space to sit, turn and settle comfortably inside.

  • The backpack has a water-resistant outer and waterproof internal lining to help protect against light rain, spills and everyday mess. However, it is not fully waterproof and should not be submerged or left exposed to heavy rain.

Harness Training

  • Some cats learn to enjoy wearing a harness and exploring outdoors, while others may never feel comfortable, and that’s okay. Successful harness training starts with trust and an ability to read your cat’s body language.

    Before introducing a harness, consider whether your cat is comfortable being gently touched around their neck, shoulders, chest, and sides. If they pull away, flatten their ears, lash their tail, hide, scratch, or bite, pause and work on building positive associations with handling first.

    Once your cat is relaxed with touch, introduce the harness gradually indoors. Let them investigate it, reward calm interactions, and begin with very short wearing sessions. Never force or rush them. With patience and positive reinforcement, many cats can learn to associate their harness with safe, enjoyable adventures, but your cat’s comfort should always set the pace.

  • Remember, training your cat to walk your cat with a harness and leash is not a race. The trick is to start slow, take baby steps forward, and expect setbacks. Some of our best training tips can be found on our blog here.

  • If your cat has never worn a cat harness or a cat collar it may be a slow transition for your kitty so please be patient. Let them sniff it, inspect it, encourage them with pats and treats. We also recommend the process inside the home as it is easier to put on. More detailed instructions and tips can be found on our blog post here.

  • To fit our Catventure Cat Harness, start by measuring your cat and comparing with our sizing chart below. Having the correct size will prevent the cat from escaping. Our velcro adjustable cat harness is easy to put on simple adjust the chest strap first then the neck strap with their front legs in between. Ensure it is a snug fit, not too tight and not too loose.

    To learn more, visit our Size Guide.

  • Our Catventure Harness is designed to be escape-proof when correctly sized, fitted and used for supervised leash walks.

    We created our Catventure Cat Harness after our cat Elsa escaped from every other harness we tried. Cats commonly escape by backing up, tucking their chin and straightening their front legs, allowing a harness to slip off like a T-shirt. Our jacket-style design combines wide neck and chest straps with high-strength Velcro to help prevent the chin from tucking under and the elbows from slipping through.

    For the most secure fit, follow our sizing guide, adjust both straps snugly and test the harness indoors before your first adventure. Your cat should always remain attached to a lead and closely supervised.

    If, for any reason, you’re not confident in the harness within 30 days of receiving it, you can return it for a refund.

  • The harness should fit snugly against your cat’s body without restricting their movement or breathing.

    Check that it’s difficult for your cat to squeeze an elbow through the gap between their body and the harness, and that they cannot tuck their chin beneath the neck strap. If they can do either, adjust the straps for a closer fit before heading outside.

  • Yes, when correctly fitted and used for supervised leash walks, cat harnesses are a safe way for cats to explore.

    Our Catventure Cat Harness features a breathable cotton outer and soft, undyed lining that is gentle on sensitive skin. Its wide, jacket-style design distributes pressure more evenly than thin straps and wraps comfortably around the body. For many cats, this secure, hug-like fit can feel similar to an anxiety jacket.

    The lead attaches to a D-ring positioned over the spine, directing pressure across the harness rather than pulling on your cat’s delicate neck or throat.

    Always check the fit before each walk and never leave your cat unattended while wearing a harness.

  • No, we do not recommend using a dog harness on a cat. Dog harnesses are designed for a dog’s body shape and may not provide the secure, comfortable fit a cat needs.

    Cats have flexible bodies and can escape by backing up, tucking their chin and slipping their elbows through gaps in the harness. Even if a small dog harness appears to fit, its shape may restrict your cat’s movement or make it easier for them to slip out.

    A well-fitted cat harness is shaped specifically for a cat’s body. Our jacket-style Catventure Harness has adjustable neck and chest straps that help prevent common back-out escapes, while distributing lead pressure across the body instead of the neck.

    Always check the fit before each walk and keep your cat attached to a lead and closely supervised.

  • Every cat learns at their own pace. Some cats feel comfortable in a harness after just a few sessions, while others may need several weeks of gradual training.

    Keep sessions short, positive and consistent, rewarding calm behaviour as your cat progresses. Never rush or force them, regular practice that respects your cat’s comfort and body language is the best way to build their confidence.

  • Introduce the harness gradually and let your cat set the pace. Start by leaving it in a familiar area where your cat can sniff and investigate it without placing it inside their bed or other safe spaces. Reward calm interest with treats, praise or play.

    Once your cat is comfortable around the harness, gently put it on indoors for a short period. Slowly increase the wearing time as they begin moving naturally and confidently.

    Next, attach the lead and practise walking together inside. Only move outdoors when your cat is relaxed in both the harness and lead. If they freeze, hide, bite or try repeatedly to escape, pause and return to an earlier step.

  • Choose a calm, familiar space and allow your cat to inspect the harness first. Gently place the harness over their back, then wrap and secure the belly band around their torso. Adjust it to leave approximately one finger’s space between the harness and their body.

    Next, secure the neck band, again leaving approximately one finger’s space. Offer treats, gentle pats or chin scratches throughout, whichever your cat enjoys, to create a positive association.

    The harness should feel snug but comfortable. Check that your cat cannot tuck their chin beneath the neck band or squeeze an elbow through the gap around their body. If they show signs of stress, remove the harness and try another short session later.

  • Many cats freeze, crouch or flop onto their side the first few times they wear a harness. We call this the “Freeze and Flop.” Cats are highly sensitive to touch, so the unfamiliar feeling of a harness around their body can temporarily change how they move.

    Give your cat time to adjust and check that the harness is fitted correctly. Encourage movement with treats, a favourite toy or gentle praise, beginning with short indoor sessions of one to five minutes.

    Never pull your cat along or force them to stand. Watch their body language and remove the harness if they appear distressed. With patient, positive practice, many cats soon realise they can move comfortably and confidently while wearing it.

  • Your cat may be frightened if they run away, bite or scratch during fitting, arch their back, puff up their tail, flatten their ears or repeatedly try to escape. Freezing, hiding or refusing treats can also indicate stress.

    If you notice these signs, calmly remove the harness and give your cat space. Reintroduce it later at a slower pace, beginning with simply leaving it nearby and rewarding calm interest. Gradually progress to brief indoor fitting sessions as your cat becomes more comfortable.

    Never force or restrain your cat to continue. Building trust is more important than rushing the process, and some cats may need much more time or may simply prefer not to wear a harness.

Uppapets Pram Range

  • Yes. Uppapets pet prams provide cats with an enclosed, ventilated space for outdoor outings, vet appointments, travel and everyday adventures. They can be especially helpful for indoor cats, senior cats, cats recovering from illness or injury, and cats that find conventional carriers stressful.

  • Yes. The prams have been designer with both cats and dogs in mind. Their are multiple sizes to accommodate cats and dogs to fit comfortably within the relevant cabin dimensions and maximum weight limit.

  • Consider four measurements:

    1. Your cat’s weight, or the combined weight of all cats travelling together.
    2. Your cat’s body length when lying down.
    3. Your cat’s height when sitting naturally.
    4. The space needed for every cat to sit, turn around and lie down comfortably.

    Compare these measurements with the cabin dimensions rather than relying on weight alone. A cat may be below the maximum load but still require a larger cabin because of its height or body length.

  • Yes. The maximum load is the combined weight of all pets using the pram. For example, two 6 kg cats have a combined weight of 12 kg.

    There must also be enough cabin space for each cat to sit or lie comfortably without overcrowding. The manufacturer confirms that multiple pets may share a pram when both the combined weight and available space are suitable.

  • Uppapets prams range from compact everyday models to extra-large options for bigger cats, large dogs and multi-cat households. From approximately smallest to largest:

    • Toto: 55 × 33.5 × 50.5 cm cabin; maximum load 15 kg
    • Flander: 52 × 35 × 53 cm cabin; maximum load 15 kg
    • Nero Plus: 60 × 34 × 55 cm cabin; maximum load 20 kg
    • Aroa: 62 × 34 × 55 cm cabin; maximum load 20 kg
    • Hybrid: 62 × 35 × 54 cm cabin; maximum load 20 kg
    • Aroa Plus: 64 × 34 × 55 cm cabin; maximum load 20 kg
    • Flander Max: 62 × 35 × 58 cm cabin; maximum load 20 kg
    • Camper: 82 × 51 × 74 cm cabin; maximum load 100 kg

    When choosing a pram, consider both your cat’s weight and physical size. Your cat should have enough room to sit upright, turn around and lie down comfortably. For multiple cats, add their weights together and ensure the cabin provides comfortable space for every cat.

    The order is approximate because some models are longer while others are wider or taller. The cabin measurements are the best way to compare individual models.

  • Yes, all Uppapets prams include an internal safety tether.

  • Allow your cat to explore the stationary pram at home first. Leave the canopy open and add familiar bedding, treats or toys. Once your cat is relaxed, close the canopy briefly, then try short indoor movements before progressing to quiet outdoor walks.

    Never force a frightened cat into the pram. Some cats may need several gradual sessions.

  • Yes. The current range uses one-click or one-piece folding systems, although the folding process and folded dimensions differ between models. Always engage the brake and remove your cat before folding or unfolding the pram.

  • The detachable pram carrier is not an approved or crash-rated car seat.

    For regular road travel, the Anne is Uppapets Car Seat is a dedicated ISOFIX-equipped pet car seat which has been crash tested.

  • The range features premium swivel front wheels, wheel suspension and linked braking systems used in baby prams. PU-wheel models generally provide greater durability and grip, while EVA-wheel models are lighter and well suited to everyday urban use.

    Take extra care on loose gravel, very rough ground, steep slopes and wet surfaces. Do not push a pram down stairs or use it on an escalator.

  • Uppapets prams use a water-repellent OEKO-TEX® STANDARD 100 fabric on the range, but water-repellent does not mean completely waterproof. Use the canopy for light protection and check whether a compatible rain cover is available for your model. Avoid prolonged exposure to heavy rain.

  • Uppapets includes a UPF 50+ fabric on all of the prams. Always maintain adequate airflow, provide water and avoid prolonged outings during hot weather. Never leave a cat unattended in a pram in direct sunlight.

  • Uppapets recommend wiping the fabric with a damp cloth and mild soap. A soft brush may be used for stubborn marks. Avoid bleach and harsh cleaning agents, and allow all fabric to air-dry completely before use. Do not tumble-dry unless the individual care label specifically permits it.

Uppapets Car Seat Range

  • The Anne is a padded pet travel seat designed to attach to a vehicle using ISOFIX. It includes antibacterial fabric, memory-foam-style cushioning, a three-point restraint system and removable washable components. It has an overall size of 68 × 60 × 46 cm and a maximum load of 20 kg.

  • Yes, provided your cat fits comfortably within the seat and remains below the 20 kg maximum load. Your cat should be able to sit and lie naturally without being crowded.

    Important note: 1 cat is recommended per car seat due to the crash test certification is based on all 3 leashes being attached to 1 cat in the seat.

  • The Anne requires adequate seat space and a compatible installation point. It measures 68 cm long × 60 cm wide × 46 cm high.

    Check your vehicle manual for ISOFIX anchor locations and measure the intended seating position before ordering. Use only an installation method authorised in the Uppapets instructions, do not improvise attachment points.

  • The car seat must first be correctly secured to the vehicle. Your cat should then be attached to the 3 x supplied restraint leashes using a properly fitted cat harness, never a collar.

    Keep the restraint short enough to prevent your cat from jumping from the seat, but long enough for comfortable sitting and lying.

  • Install it in a compatible rear seating position according to the product and vehicle instructions. RSPCA Australia recommends restraining pets in the back seat and notes that vehicle-restraint requirements differ between Australian states and territories.

  • No. The Anne is designed for 1 pet per seat. Its crash-tested three-point leash tether requires all three attachments to be used for the same cat or dog to provide the intended level of protection. Sharing the seat would prevent both pets from being secured correctly and may compromise their safety.

    Each pet requires their own Anne car seat and must be secured according to the installation instructions using a properly fitted harness, never a collar.

  • Allow your cat to explore the stationary pram at home first. Leave the canopy open and add familiar bedding, treats or toys. Once your cat is relaxed, close the canopy briefly, then try short indoor movements before progressing to quiet outdoor walks.

    Never force a frightened cat into the pram. Some cats may need several gradual sessions.

  • No. It is designed exclusively for pets and must never be used to transport a child.

  • Uppapets' Anne Car Seat uses ISOFIX and a three-point restraint. Uppapets car seats are built to meet child safety standards. These seats pass strict crash tests to handle sudden brakes and sharp turns. With a reinforced frame and steady base, every pet stays safe and calm while the world moves by.

  • The Anne features PRET antibacterial fabric and removable, washable components for easy cleaning. Remove the liner and wash it on a gentle cycle with mild detergent, following the care label. Avoid bleach and harsh cleaning products, and allow all components to air-dry completely before reassembling the seat.

    The antibacterial fabric helps maintain a fresher, more hygienic travel space, but regular cleaning is still recommended.

Uppapets Collection

Everything you need to know about our Uppapets strollers, car seats and accessories, including materials, delivery and returns.

  • Start with your cat’s weight and measurements, then compare the cabin dimensions and weight limit on the product page. Your cat should have enough room to sit, turn around and lie comfortably.

    If two pets will share a stroller, check their combined weight and allow enough space for both. Also consider the folded dimensions, lifting weight and whether you would like a removable carrier.

  • The names shown in Uppapets’ product information cover different things, including fabrics, manufacturing practices and stroller testing:

    • OEKO-TEX® STANDARD 100: Tests textiles for harmful substances against set limits. It relates to the certified textile or component. Learn more.
    • Global Recycled Standard (GRS): Verifies recycled materials and tracks them through production. It also includes requirements for chemical use, environmental practices and working conditions. Learn more.
    • ISO 9001:2015: A standard for how a business manages quality, including consistent processes, checks and improvements. It covers the organisation’s quality management system. Learn more.
    • SMETA: A workplace audit that assesses labour conditions and health and safety. Depending on its scope, it also covers environmental practices and business ethics. SMETA is an audit method, rather than a product certification. Learn more.
    • EN / EN 1888: EN means European Standard. EN 1888 sets safety requirements and test methods for children’s pushchairs and prams. Uppapets references EN 1888-1:2018 and EN 1888-2:2018 in its stroller engineering and testing; Uppapets products are intended for pets. Learn more.
    • ASTM / ASTM F833: ASTM develops technical standards. F833 covers safety performance, testing and labelling for children’s strollers and carriages. ASTM F833-15 is referenced in Uppapets’ testing information. Learn more.
    • CE: A marking showing that a manufacturer declares compliance with the relevant European requirements for a product where CE marking applies. It is not a separate baby-pram safety certification. Learn more.
    • CCC / 3C: China Compulsory Certification, a mandatory certification scheme for specified product categories sold in China. Its scope depends on the product covered by the certificate. Learn more.
    • FSC®: Forest Stewardship Council certification relates to forest-based materials, such as paper, cardboard or wood. Different FSC labels identify certified forest sources, recycled materials or permitted mixtures. Learn more.

    These standards have different purposes and scopes. A fabric or factory certification does not automatically certify every part of a finished product.

  • UPF measures how effectively a fabric blocks ultraviolet radiation. UPF 50+ indicates excellent UV protection through the tested fabric. It applies to the fabric itself; openings and uncovered areas still allow sunlight through.

    Always provide ventilation, monitor your pet’s comfort and avoid outings in excessive heat.

  • We deliver Uppapets products within Australia and to New Zealand.

    Standard shipping within Australia is free. Shipping to New Zealand is calculated and charged at checkout, so you can review the delivery cost before placing your order.

    For very remote locations, please contact support@catharnessaustralia.com.au before ordering so we can check delivery availability for bulky items.

  • In-stock Uppapets orders are generally dispatched within 1–2 business days, excluding weekends and public holidays.

    Our current standard delivery estimates after dispatch are:

    • Australia: 3–5 business days.
    • New Zealand: 5–8 business days.

    Regional and remote addresses may take longer. Delivery times are estimates and can be affected by carrier delays, peak periods, weather and customs processing.

    Pre-order waiting time is additional to these delivery estimates.

  • Check the estimated dispatch timing displayed on the product page when you order and in your order confirmation.

    The dispatch estimate refers to when your product is expected to leave the warehouse. Allow additional time for delivery to your address.

    We’ll email your tracking details once your order has been dispatched.

  • Please provide a residential or business street address. Due to the size of Uppapets parcels, we do not accept PO Box or Parcel Locker delivery addresses for this range.

  • Once your order has been dispatched, we’ll email you a tracking link. Tracking can take a little time to update after the carrier first receives your parcel.

    If you need help, email support@catharnessaustralia.com.au with your order number.

  • No. All Uppapets products are excluded from Checkout+ and our standard Returns Portal.

    Purchasing Checkout+ with an order does not provide prepaid return shipping or other Checkout+ return benefits for Uppapets items, including when your order also contains eligible Cat Harness Australia products.

    Uppapets return requests must be emailed to support@catharnessaustralia.com.au and approved before anything is sent back. Once approved, you must organise and pay for tracked return shipping. The standard $10 returns-portal rate does not apply.

  • Uppapets products are excluded from our standard returns process. You can request a change-of-mind return within 30 days of delivery by emailing support@catharnessaustralia.com.au. A return is only eligible once our customer service team has approved it.

    To qualify, your product must be:

    • Completely unused, with no pet placed in or having used it, even briefly.
    • Undamaged and free from marks or scratches.
    • Returned with every original accessory and component.
    • Packed in all of its original packaging and protective materials.

    Please check measurements and inspect the product before introducing your pet. Do not send anything back until your return has been approved. You must organise and pay for the approved return shipping.

  • Email support@catharnessaustralia.com.au with your order number, reason for returning and details of the product’s condition.

    Our customer service team will review your request. If approved, we’ll provide the correct return address and instructions.

    You are responsible for arranging and paying for tracked return shipping for an approved change-of-mind return. Send us the tracking number once the parcel has been lodged.

    Uppapets products are bulky, so return freight can be expensive. Checkout+ and the standard $10 returns-portal rate do not apply to this range.

    Please use the address supplied by our team. Do not send your return to the address on the original shipping label. In-person returns are not available.

  • Once your approved return reaches our warehouse, the team will inspect the product, packaging and included components.

    Your refund will be finalised after the return has been checked and accepted. We’ll email you when it has been processed; the time it takes to appear in your account depends on your payment provider.

  • Email support@catharnessaustralia.com.au as soon as possible with your order number, a description of the issue and clear photos. A short video can also help where relevant.

    We’ll assess the issue and arrange the appropriate next steps, including return transport where required.

    Faulty, damaged or incorrect products are handled separately from change-of-mind returns. The unused-product conditions and customer-paid return freight requirements do not limit your rights under applicable consumer law.

  • Uppapets strollers and the Anne car seat include a one-year limited manufacturer warranty. Check the individual product’s warranty information for coverage and conditions.

    For help with a product purchased from Cat Harness Australia, email support@catharnessaustralia.com.au with your proof of purchase and details of the issue.

    The manufacturer warranty is additional to your rights under applicable consumer law.

Shipping and Delivery

  • We ship Australia-wide and to most international destinations, check to see if your country is available at checkout.

    Our standard range is sent from Sydney, Australia, using Australia Post. International deliveries may be completed by the local postal service in the destination country.

    Uppapets products: delivery is available within Australia and to New Zealand only. Bulky parcels may use a courier. Contact support@catharnessaustralia.com.au to check very remote addresses.

  • We offer free standard shipping Australia-wide on orders over $70 AUD.

    Free shipping will be applied automatically at checkout when your order qualifies.

    All international orders have paid shipping, with subsidised rates available at checkout based on your destination and order.

    Uppapets products: standard shipping within Australia is free. New Zealand shipping is calculated and charged at checkout.

  • Our standard Cat Harness Australia range is sent with Australia Post. Standard and Express Post options may be available at checkout.

    Uppapets parcels may use Australia Post or a courier, depending on the delivery address, parcel size and available services. Your dispatch email will identify the carrier.

  • In-stock orders are dispatched within 1-3 business days.

    Please allow up to 5 business days during busy periods such as EOFY, Black Friday and Christmas.

    For Pre-orders please refer to the estimation in your order confirmation.

    For personalised embroidery orders our workroom can up to 3 weeks to complete the order before dispatch.

    In-stock Uppapets orders are generally dispatched within 1–2 business days. For Uppapets pre-orders, follow the dispatch estimate on the product page and your order confirmation.

  • Personalised embroidery orders can take up to 3 weeks for our workroom to complete before dispatch. Australia Post delivery time begins after your finished order has been dispatched.

    If your order is a gift or needed for a particular date, please allow plenty of additional time.

  • The estimated dispatch date for each pre-order is displayed on its product page when you place your order and in your order confirmation email. This date refers to when we expect the stock to be ready for dispatch, not when it will arrive at your address.

    Once your pre-order leaves us, you will receive tracking details for the carrier handling your delivery.

  • Uppapets products: standard delivery is estimated at 3–5 business days within Australia and 5–8 business days to New Zealand after dispatch. Regional and remote destinations may take longer. Pre-order waiting time is additional.

    The Australia Post estimates below apply to our standard Cat Harness Australia range.

    Orders are dispatched from Sydney Metro with Australia Post. Estimated delivery times begin after dispatch.

    Standard Post

    • NSW: 2–4 business days
    • ACT: ~2 business days
    • VIC: 2–5 business days
    • QLD: 2–7 business days
    • SA: 2–5 business days
    • WA: 4–10 business days
    • TAS: 3–8 business days
    • NT: 4–13 business days
    • New Zealand: 4–7 business days

    *Remote Far North QLD locations may take up to 12 business days.

    Express Post

    • NSW: 1–3 business days
    • ACT: 1–2 business days
    • VIC: 1–3 business days
    • QLD: 1–4 business days
    • SA: 1–4 business days
    • WA: 1–6 business days
    • TAS: 1–4 business days
    • NT: 3–5 business days
    • New Zealand: 2–5 business days

    Delivery times are estimates only. Regional and remote locations, peak periods, weather disruptions and customs processing may cause delays outside of our control. Other international destinations generally take 6–27 business days.

    Preparation time for pre-orders and personalised embroidery orders must be added separately.

    A note for international customers — As a small Australian business, we send international orders with Australia Post, which works with your local postal service to complete the delivery. This allows us to offer the most economical shipping option and keep costs as reasonable as possible.

    Faster international courier services can be significantly more expensive, so we appreciate your patience while your order makes its way to you.

  • Once your order has been dispatched, you will receive a tracking link by email. Tracking may take a little time to update after the parcel is first lodged. You can also check its progress through our online tracking portal.

    For parcels sent with Australia Post, if you have the Australia Post app and your order uses the same phone number, email address and delivery address connected to your MyPost account, the parcel may appear automatically in the app and send you push notifications.

    For eligible deliveries, the Australia Post app may also let you redirect your parcel to a 24/7 Parcel Locker or update your delivery preferences, such as Safe Drop or no authority to leave.

    Uppapets products require a residential or business street address and cannot be delivered to PO Boxes or Parcel Lockers.

  • If you placed your order within the last 30 minutes and still have the checkout page open, you can use the self-service option to edit your order details.

    Otherwise, email us at hello@catharnessaustralia.com.au as soon as possible with your order number and correct address. We can update it if the order has not yet been dispatched.

    Once Australia Post has received your parcel, we cannot guarantee that the address can be changed. However, you may be able to request a redirection through your MyPost account via the Australia Post app.

  • If your parcel is eligible for Safe Drop and the Australia Post driver finds a secure, weather-protected location, it may be left there. Through the AusPost app, you can select, change or remove your Safe Drop preference up to one hour before delivery.

    For eligible parcels, the app may also let you redirect your delivery to another address, a Post Office or a 24/7 Parcel Locker before it is onboard for delivery.

    If a signature is required or there is nowhere safe to leave the parcel, it will usually be taken to a nearby Post Office or Parcel Locker. The AusPost app will provide collection instructions and may also show an attempted-delivery photo.

    Parcel Locker deliveries must generally be collected within two business days. After that, they are transferred to a nearby Post Office, where they are usually held for up to 10 business days before being returned to the sender.

  • First, check around your property, letterbox, Safe Drop locations, building reception and with anyone else at your address.

    Open the delivery in the AusPost app to view the proof-of-delivery (POD) image, where available. This may help you identify exactly where the parcel was left. If you do not have the app or cannot see an image, contact Australia Post with your tracking number and request proof of delivery.

    If you still cannot locate your parcel, email us at hello@catharnessaustralia.com.au so we can help investigate.

  • Eligible items in our standard Cat Harness Australia range can be sent to valid Australia Post PO Boxes and Parcel Lockers. Enter the complete address exactly as it appears in your MyPost account.

    Uppapets products are excluded. Due to their bulky parcel sizes, please provide a residential or business street address.

  • International orders may attract customs duties, taxes or import fees when they reach the destination country. These charges are determined by local authorities and are the recipient’s responsibility.

    International orders must be declared as merchandise and cannot be marked as gifts.

Returns

  • Eligible harnesses and leashes can be returned for a refund, exchange or store credit within 30 days of delivery under our standard return policy.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

    Uppapets return requests are assessed separately against the unused-product and packaging conditions in the Uppapets Collection FAQs. Please read our full refund policy. Your rights for faulty, damaged or incorrect products remain unchanged.

  • For eligible harnesses and leashes, start through our Returns Portal using your order number and checkout email address. Portal returns must use the supplied label.

    Download the label at the final portal screen by selecting “DOWNLOAD RETURN LABEL”, or use the copy emailed to you. If you cannot print it, show the QR code at an Australia Post office and they can print it for you.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

  • No. Please do not send an item back to the address printed on your original parcel.

    For eligible harness and leash returns, register through our Returns Portal and use the label provided.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

  • A $10 AUD return shipping fee is charged through the portal for eligible harness and leash returns from Australia and New Zealand, unless you purchased pre-paid returns with Checkout+ when placing your order.

    International customers outside Australia and New Zealand must contact us directly to arrange a return and are responsible for the return shipping cost.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

    Faulty, damaged or incorrect products are handled separately in accordance with applicable consumer law.

  • Checkout+ is an optional pre-paid returns service available for eligible Australian and New Zealand orders. It provides:

    • Pre-paid return shipping on eligible items
    • No $10 return-shipping charge in the returns portal
    • No delivery charge on your new item if you are exchanging an item

    If you purchased Checkout+, it will be shown on your order confirmation. The returns portal will also recognise it automatically and apply your pre-paid return benefit.

    Checkout+ does not change the 30-day return period, item eligibility requirements or product exclusions.

    Checkout+ is not available for treats, brushes, clickers, backpacks or any Uppapets products.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

  • Instant exchanges are available only for eligible products through our Returns Portal. Uppapets products are excluded from instant exchanges.

    An instant exchange allows your replacement item to be arranged before your original item has arrived back with us.

    Your card details are securely held while the return is in transit. Your card will not be charged as long as you use the return label provided through the portal and send the original item back within 30 days of submitting your return.

    If the item is not returned within that period, your card will be charged for the new product you've exchanged and received.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

  • For eligible harness and leash returns, follow the instructions on your portal-generated return label and lodge the parcel with Australia Post. The label is emailed to you; an Australia Post office can print it using its QR code if needed.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

  • For eligible harness and leash returns using the label generated through our Returns Portal, we issue your approved refund as soon as Australia Post scans the parcel at the Post Office. You do not need to wait for the return to arrive back with us.

    You will receive a confirmation email once the refund has been processed. The time it takes to appear in your account will then depend on your bank or payment provider.

    Uppapets returns follow a separate process. Email support@catharnessaustralia.com.au for approval, then organise and pay for tracked return shipping. Uppapets refunds are finalised after the approved return arrives and the warehouse inspects and accepts the product, packaging and components.

  • Under our current return policy, standard change-of-mind returns and exchanges through our Returns Portal are available only for eligible harnesses and leashes.

    The following are not eligible under our standard returns process:

    • Uppapets products — return requests require separate approval as explained below
    • Backpacks, treats and grooming brushes
    • Personalised or embroidered harnesses
    • Final-sale products or items discounted by 40% or more
    • Products purchased from a stockist or in-person event
    • Wholesale orders
    • Items returned outside the 30-day period
    • Items that are unacceptably dirty, damaged or covered in cat hair which cannot be donated to rescue groups. Please try your best by lint rolling the harness after your cat has trialed it for size.

    If you purchased from a stockist, please contact that retailer directly. These exclusions do not apply when an item is faulty or damaged.

    Uppapets products are excluded from Checkout+ and our standard Returns Portal. Email support@catharnessaustralia.com.au to request a return. Your request must be approved before you send anything back. For an approved change-of-mind return, you must organise and pay for tracked return shipping to the address we provide. The standard $10 portal rate does not apply.

    Uppapets products must meet the unused-product and original-packaging conditions in the Uppapets Collection FAQs. These change-of-mind conditions do not limit your rights for faulty, damaged or incorrect products.

  • Email hello@catharnessaustralia.com.au as soon as possible with your order number, contact details, a description of the issue and clear photos where possible.

  • Safe harnesses returned because the size was incorrect are donated to local Australian cat rescues and foster carers. This helps a returned harness find a new purpose while supporting cats waiting for their forever homes.

    We never donate faulty harnesses or any product that is not safe to use.

  • Yes. If you represent a registered Australian cat rescue or foster organisation, email hello@catharnessaustralia.com.au with your details and the sizes you need.

    Returned sizes vary, but we will do our best to accommodate your request when suitable harnesses are available.

Cleaning and Care

  • For everyday cleaning, we recommend spot cleaning your cat harness with a damp cloth or an unscented baby wipe containing only water. A lint roller is also helpful for removing loose cat hair.

    If your harness needs a deeper clean, gently hand wash it in cold water and allow it to air dry completely before use in the shade.

    Machine washing, hot water, and a hot sunny day to line dry can damage or distort the high-strength Velcro, reducing its grip and making the harness less secure.

  • Allow your harness to air dry/line dry naturally in a well-ventilated area away fin the shade. Do not tumble dry, iron or place it near a heater, as heat may damage the fabric and Velcro.

  • Cat hair can build up in the Velcro and weaken its grip over time. Use a lint roller or gently brush the Velcro with a clean slicker brush to remove trapped fur. Regular cleaning will help keep the fastening strong and secure.

  • Spot clean your harness whenever it becomes dirty and remove fur from the Velcro regularly. Before every walk, check that the Velcro grips firmly and inspect the harness, D-ring and stitching for signs of wear.

  • No. Our cat harnesses should be hand washed in cold water only. Machine washing and hot water can damage or distort the high-strength Velcro, reducing its grip and making the harness less secure.

  • Spot clean the backpack with a soft, damp cloth or a water-only baby wipe, then leave it open to air dry completely. Do not place the backpack itself in the washing machine.

    The seat cushion has a removable cover that can be washed separately. Place the cover inside a wash bag and wash it at 30°C on a delicate cycle. Line dry it in the shade and make sure it is completely dry before putting it back on the cushion.

  • Make sure your harness and backpack are clean and completely dry before storing them in a cool, dry place away from direct sunlight.

    Fasten the harness’s Velcro straps to protect them from cat hair and debris. For longer-term backpack storage, fold it flat and place it inside the included dust bag to help protect it from dust, dirt and damage. Avoid placing heavy items on top of the backpack.

Orders and Payments

  • Yes, eligible discount codes can be used together. Your newsletter sign up discount code can be combined with other promotional offers unless the terms and conditions of a specific promotion state otherwise.

    If a code cannot be combined, you will be notified at checkout.

  • If you placed your order within the last 30 minutes and still have the checkout page open, you can cancel it using the self-service order editing feature.

    After 30 minutes, email us at hello@catharnessaustralia.com.au as soon as possible with your order number. We will do our best to cancel your order, but this may not be possible if it has already been processed or dispatched.

  • If you placed your order within the last 30 minutes and still have the checkout page open, use the self-service order editing feature to make changes.

    Otherwise, email us at hello@catharnessaustralia.com.au as soon as possible with your order number and requested changes. We will do our best to help, but changes cannot be guaranteed once processing has begun.

  • First, check your spam or junk folder. If the confirmation is not there, the email address entered at checkout may be incorrect.

    Email us at hello@catharnessaustralia.com.au with your full name, phone number and shipping address. Once we have verified your identity, we can update your email address and resend your order confirmation.

  • Your invoice will be emailed to you once Australia Post marks your order as delivered. If you cannot find it, check your spam or junk folder before contacting us.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.