The names shown in Uppapets’ product information cover different things, including fabrics, manufacturing practices and stroller testing:

• OEKO-TEX® STANDARD 100: Tests textiles for harmful substances against set limits. It relates to the certified textile or component. Learn more.
• Global Recycled Standard (GRS): Verifies recycled materials and tracks them through production. It also includes requirements for chemical use, environmental practices and working conditions. Learn more.
• ISO 9001:2015: A standard for how a business manages quality, including consistent processes, checks and improvements. It covers the organisation’s quality management system. Learn more.
• SMETA: A workplace audit that assesses labour conditions and health and safety. Depending on its scope, it also covers environmental practices and business ethics. SMETA is an audit method, rather than a product certification. Learn more.
• EN / EN 1888: EN means European Standard. EN 1888 sets safety requirements and test methods for children’s pushchairs and prams. Uppapets references EN 1888-1:2018 and EN 1888-2:2018 in its stroller engineering and testing; Uppapets products are intended for pets. Learn more.
• ASTM / ASTM F833: ASTM develops technical standards. F833 covers safety performance, testing and labelling for children’s strollers and carriages. ASTM F833-15 is referenced in Uppapets’ testing information. Learn more.
• CE: A marking showing that a manufacturer declares compliance with the relevant European requirements for a product where CE marking applies. It is not a separate baby-pram safety certification. Learn more.
• CCC / 3C: China Compulsory Certification, a mandatory certification scheme for specified product categories sold in China. Its scope depends on the product covered by the certificate. Learn more.
• FSC®: Forest Stewardship Council certification relates to forest-based materials, such as paper, cardboard or wood. Different FSC labels identify certified forest sources, recycled materials or permitted mixtures. Learn more.

These standards have different purposes and scopes. A fabric or factory certification does not automatically certify every part of a finished product.

UPF measures how effectively a fabric blocks ultraviolet radiation. UPF 50+ indicates excellent UV protection through the tested fabric. It applies to the fabric itself; openings and uncovered areas still allow sunlight through.

Always provide ventilation, monitor your pet’s comfort and avoid outings in excessive heat.

We deliver Uppapets products within Australia and to New Zealand.

Standard shipping within Australia is free. Shipping to New Zealand is calculated and charged at checkout, so you can review the delivery cost before placing your order.

For very remote locations, please contact support@catharnessaustralia.com.au before ordering so we can check delivery availability for bulky items.

In-stock Uppapets orders are generally dispatched within 1–2 business days, excluding weekends and public holidays.

Our current standard delivery estimates after dispatch are:

• Australia: 3–5 business days.
• New Zealand: 5–8 business days.

Regional and remote addresses may take longer. Delivery times are estimates and can be affected by carrier delays, peak periods, weather and customs processing.

Pre-order waiting time is additional to these delivery estimates.

Check the estimated dispatch timing displayed on the product page when you order and in your order confirmation.

The dispatch estimate refers to when your product is expected to leave the warehouse. Allow additional time for delivery to your address.

We’ll email your tracking details once your order has been dispatched.

Please provide a residential or business street address. Due to the size of Uppapets parcels, we do not accept PO Box or Parcel Locker delivery addresses for this range.

Once your order has been dispatched, we’ll email you a tracking link. Tracking can take a little time to update after the carrier first receives your parcel.

If you need help, email support@catharnessaustralia.com.au with your order number.

No. All Uppapets products are excluded from Checkout+ and our standard Returns Portal.

Purchasing Checkout+ with an order does not provide prepaid return shipping or other Checkout+ return benefits for Uppapets items, including when your order also contains eligible Cat Harness Australia products.

Uppapets return requests must be emailed to support@catharnessaustralia.com.au and approved before anything is sent back. Once approved, you must organise and pay for tracked return shipping. The standard $10 returns-portal rate does not apply.

Uppapets products are excluded from our standard returns process. You can request a change-of-mind return within 30 days of delivery by emailing support@catharnessaustralia.com.au. A return is only eligible once our customer service team has approved it.

To qualify, your product must be:

• Completely unused, with no pet placed in or having used it, even briefly.
• Undamaged and free from marks or scratches.
• Returned with every original accessory and component.
• Packed in all of its original packaging and protective materials.

Please check measurements and inspect the product before introducing your pet. Do not send anything back until your return has been approved. You must organise and pay for the approved return shipping.

Email support@catharnessaustralia.com.au with your order number, reason for returning and details of the product’s condition.

Our customer service team will review your request. If approved, we’ll provide the correct return address and instructions.

You are responsible for arranging and paying for tracked return shipping for an approved change-of-mind return. Send us the tracking number once the parcel has been lodged.

Uppapets products are bulky, so return freight can be expensive. Checkout+ and the standard $10 returns-portal rate do not apply to this range.

Please use the address supplied by our team. Do not send your return to the address on the original shipping label. In-person returns are not available.

Once your approved return reaches our warehouse, the team will inspect the product, packaging and included components.

Your refund will be finalised after the return has been checked and accepted. We’ll email you when it has been processed; the time it takes to appear in your account depends on your payment provider.

Email support@catharnessaustralia.com.au as soon as possible with your order number, a description of the issue and clear photos. A short video can also help where relevant.

We’ll assess the issue and arrange the appropriate next steps, including return transport where required.

Faulty, damaged or incorrect products are handled separately from change-of-mind returns. The unused-product conditions and customer-paid return freight requirements do not limit your rights under applicable consumer law.

Uppapets strollers and the Anne car seat include a one-year limited manufacturer warranty. Check the individual product’s warranty information for coverage and conditions.

For help with a product purchased from Cat Harness Australia, email support@catharnessaustralia.com.au with your proof of purchase and details of the issue.

The manufacturer warranty is additional to your rights under applicable consumer law.