Shipping Information - Cat Harness Australia

Shipping and Delivery

Packed with purpose, sent with care.

At Cat Harness Australia, we believe preparing for your next adventure should feel simple from the moment you place your order.

Enjoy free shipping Australia-wide on orders over $70.

Orders are carefully packed and dispatched within 3 business days by Avenue Co Working Team Members. Avenue is an inclusive organisation creating meaningful employment opportunities for people of all abilities.

Orders are sent with Australia Post from Sydney Metro and prepared with care for a safe journey to your door. Please allow 2–3 weeks for custom embroidery orders.

Packed with care

Orders typically leave our Sydney Fulfilment Hubs within 1-3 business days.

Track Your Order

Orders typically leave our Sydney Fulfilment Hubs within 1-3 business days.

Delivery Options

Choose between Standard and Express Delivery with Australia Post.

Checkout+

Checkout with pre-paid returns for easy returns and exchanges.

We ship Australia-wide and to most international destinations, check to see if your country is available at checkout.
Every order is sent from Sydney, Australia, using Australia Post. International deliveries may be completed by the local postal service in the destination country.
We offer free standard shipping Australia-wide on orders over $70 AUD.
Free shipping will be applied automatically at checkout when your order qualifies.
All international orders have paid shipping, with subsidised rates available at checkout based on your destination and order.
We send all orders exclusively with Australia Post. Standard and Express Post options may be available at checkout, depending on your location and order.
In-stock orders are dispatched within 1-3 business days.
Please allow up to 5 business days during busy periods such as EOFY, Black Friday and Christmas.
For Pre-orders please refer to the estimation in your order confirmation.
For personalised embroidery orders our workroom can up to 3 weeks to complete the order before dispatch.
Personalised embroidery orders can take up to 3 weeks for our workroom to complete before dispatch. Australia Post delivery time begins after your finished order has been dispatched.
If your order is a gift or needed for a particular date, please allow plenty of additional time.
The estimated dispatch date for each pre-order is displayed on its product page when you place your order and in your order confirmation email. This date refers to when we expect the stock to be ready for dispatch, not when it will arrive at your address.
Once your pre-order leaves us, you will receive Australia Post tracking details.
Orders are dispatched from Sydney Metro with Australia Post. Estimated delivery times begin after dispatch.
Standard Post
- NSW: 2–4 business days
- ACT: ~2 business days
- VIC: 2–5 business days
- QLD: 2–7 business days
- SA: 2–5 business days
- WA: 4–10 business days
- TAS: 3–8 business days
- NT: 4–13 business days
- New Zealand: 4–7 business days
*Remote Far North QLD locations may take up to 12 business days.
Express Post
- NSW: 1–3 business days
- ACT: 1–2 business days
- VIC: 1–3 business days
- QLD: 1–4 business days
- SA: 1–4 business days
- WA: 1–6 business days
- TAS: 1–4 business days
- NT: 3–5 business days
- New Zealand: 2–5 business days
Delivery times are estimates only. Regional and remote locations, peak periods, weather disruptions and customs processing may cause delays outside of our control. Other international destinations generally take 6–27 business days.
Preparation time for pre-orders and personalised embroidery orders must be added separately.
A note for international customers — As a small Australian business, we send international orders with Australia Post, which works with your local postal service to complete the delivery. This allows us to offer the most economical shipping option and keep costs as reasonable as possible.
Faster international courier services can be significantly more expensive, so we appreciate your patience while your order makes its way to you.

Once your order has been dispatched, you will receive an Australia Post tracking link by email. Tracking may take a little time to update after the parcel is first lodged. You can also check its progress through our online tracking portal.
If you have the Australia Post app and your order uses the same phone number, email address and delivery address connected to your MyPost account, the parcel may appear automatically in the app and send you push notifications.
For eligible deliveries, the Australia Post app may also let you redirect your parcel to a 24/7 Parcel Locker or update your delivery preferences, such as Safe Drop or no authority to leave.
If you placed your order within the last 30 minutes and still have the checkout page open, you can use the self-service option to edit your order details.
Otherwise, email us at hello@catharnessaustralia.com.au as soon as possible with your order number and correct address. We can update it if the order has not yet been dispatched.
Once Australia Post has received your parcel, we cannot guarantee that the address can be changed. However, you may be able to request a redirection through your MyPost account via the Australia Post app.
If your parcel is eligible for Safe Drop and the Australia Post driver finds a secure, weather-protected location, it may be left there. Through the AusPost app, you can select, change or remove your Safe Drop preference up to one hour before delivery.
For eligible parcels, the app may also let you redirect your delivery to another address, a Post Office or a 24/7 Parcel Locker before it is onboard for delivery.
If a signature is required or there is nowhere safe to leave the parcel, it will usually be taken to a nearby Post Office or Parcel Locker. The AusPost app will provide collection instructions and may also show an attempted-delivery photo.
Parcel Locker deliveries must generally be collected within two business days. After that, they are transferred to a nearby Post Office, where they are usually held for up to 10 business days before being returned to the sender.
First, check around your property, letterbox, Safe Drop locations, building reception and with anyone else at your address.
Open the delivery in the AusPost app to view the proof-of-delivery (POD) image, where available. This may help you identify exactly where the parcel was left. If you do not have the app or cannot see an image, contact Australia Post with your tracking number and request proof of delivery.
If you still cannot locate your parcel, email us at hello@catharnessaustralia.com.au so we can help investigate.
Yes. Because we ship exclusively with Australia Post, orders can be sent to valid Australia Post PO Boxes and Parcel Lockers.
Please enter the complete address exactly as it appears in your MyPost account, including your unique Parcel Locker or Parcel Collect number.
International orders may attract customs duties, taxes or import fees when they reach the destination country. These charges are determined by local authorities and are the recipient’s responsibility.
International orders must be declared as merchandise and cannot be marked as gifts.