Trusted by over 40,000 Cat Parents Shop Australia's Favourite Cat Harness
Our Returns Policy
Finding the right fit for your cat can take a little trial and error.
That’s why we make eligible returns and exchanges simple through our online Returns Portal.
Eligible products can be returned within 30 days of delivery, provided they meet our return conditions.
Process your return via our Returns Portal HERE. Please check the categories below to see which item/s are eligible for a Refund.
Harnesses and leashes purchased directly from the Cat Harness Australia website can be returned within 30 days of delivery.
To be eligible, your item must be of acceptable condition, free from fur, dirt or damage so we can donate the harness to local rescue groups.
Our Returns Portal is available for orders delivered within Australia and New Zealand. International customers should contact us directly for assistance.
The following items are not eligible for return:
Starting a return is simple. Just head to our Returns Portal and follow the steps using your order number and the email used at checkout.
Important Note: All returns must be registered through our returns portal and sent using the label provided.
The label is downloadable at the final screen of the portal once submitted where it reads "DOWNLOAD RETURN LABEL". The return label will also be emailed to you. If you cannot print your label, please show the label on your phone at an Australia Post Office and they will scan the QR code on the label and print it for you. Using our return label allows us to track the parcel, accurately identify your order and process your refund or exchange promptly.
Make sure your item is clean and free from fur, dirt or damage before placing it securely inside the original satchel.
Follow the packaging and shipping instructions provided through our Returns Portal.
If your order arrives faulty or damaged, please contact us as soon as possible.
Include your order number, contact details, a description of the issue and a photo where possible. If the item is unavailable, we’ll offer an alternative, store credit or a full refund, including the original shipping cost.
Checkout+ is an optional pre-paid returns service available for eligible Australian and New Zealand orders. It provides:
If you purchased Checkout+, it will be shown on your order confirmation. The returns portal will also recognise it automatically and apply your pre-paid return benefit.
Checkout+ does not change the 30-day return period, item eligibility requirements or product exclusions.
Checkout+ is not available for Treats, Brushes, Clickers or Backpacks.
An instant exchange allows your replacement item to be arranged before your original item has arrived back with us.
Your card details are securely held while the return is in transit. Your card will not be charged as long as you use the return label provided through the portal and send the original item back within 30 days of submitting your return.
If the item is not returned within that period, your card will be charged for the new product you've exchanged and received.
A $10 AUD return shipping fee is charged through the portal for eligible Australian and New Zealand returns, unless you purchased pre-paid returns with Checkout+ when placing your order.
International customers outside Australia and New Zealand must contact us directly to arrange a return and are responsible for the return shipping cost.
No. Please do not send an item back to the return address printed on your original parcel.
All returns must be registered through our returns portal and sent using the label provided. This allows us to track the parcel, accurately identify your order and process your refund or exchange promptly.
Handwritten parcels or returns sent without using the portal can be difficult to identify and may experience significant processing delays.
We’re here to help.
Email us at hello@catharnessaustralia.com.au or speak with our team through live chat on our website.
Start a return
Please submit your return request for your harness and leashes.
Hassle-free returns
WIRES Wildlife Rescue, Cat Rescue Groups & Avenue. Read More
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