Frequently Asked Questions
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Yes, eligible discount codes can be used together. Your newsletter sign up discount code can be combined with other promotional offers unless the terms and conditions of a specific promotion state otherwise.
If a code cannot be combined, you will be notified at checkout.
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If you placed your order within the last 30 minutes and still have the checkout page open, you can cancel it using the self-service order editing feature.
After 30 minutes, email us at hello@catharnessaustralia.com.au as soon as possible with your order number. We will do our best to cancel your order, but this may not be possible if it has already been processed or dispatched.
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If you placed your order within the last 30 minutes and still have the checkout page open, use the self-service order editing feature to make changes.
Otherwise, email us at hello@catharnessaustralia.com.au as soon as possible with your order number and requested changes. We will do our best to help, but changes cannot be guaranteed once processing has begun.
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First, check your spam or junk folder. If the confirmation is not there, the email address entered at checkout may be incorrect.
Email us at hello@catharnessaustralia.com.au with your full name, phone number and shipping address. Once we have verified your identity, we can update your email address and resend your order confirmation.
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Your invoice will be emailed to you once Australia Post marks your order as delivered. If you cannot find it, check your spam or junk folder before contacting us.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
